B S
Always easy and great dealing with these guys. Everyone in the company is amazing to deal with. Patti is great, never got frustrated no matter how many times I called and Greg, Todd, and Matt are great. Very professional, friendly, and fair. If your having any kind of A/C-furnace problems I highly recommend Bates.
James Nugent
Bates Mechanical is the best Heating and Cooling company in southern Indiana I have ever had the pleasure of doing business with.Matt showed up when he said he would and gave me a more than fair estimate to replace my furnace and heat pump after being told some pretty ridiculous figures from other companies.They are a no gimmicks straight to the point kind of company.They didn’t try to sell me something I didn’t need and his guys showed up on time and did a wonderful job installing my new equipment. I couldn’t be happier.If you are looking for a experience like this I would 100% recommend them to anyone.
Cody Stockrahm
One of the top notch HVAC businesses in the area. Quote was reasonable and installation was clean and thought out. Working with a family owned business who takes pride in quality and craftsmanship is why chose Bates because I knew they would stand behind their work. They also supplied a temporary mobile system for the dry wall finishers so we’re not circulating that dust through our brand new system. Consider this when new construction, dryer vents, bath vents, and cooktop vents by them when the sheet metal guys are on site.
Cassie Griffith
I called to see about having an estimate & subsequently had them replace ALL the duct work under my house from water damage & also asked about having them service my furnace at the same time. They did a WONDERFUL JOB. VERY professional & definitely live by the golden rule as they claim. They even moved my thermostat for me as well & it was so much cheaper than I'd expected. I've found new AC/furnace repair techs for sure!!
Jay Corbin
Bates installed my complete system 22 years ago. Only have had to call them twice. First time was a year and a half ago for a new capacitor on the AC outside unit. The second time was yesterday because the heating unit had been getting louder and I thought maybe a bearing was going out. The same repair man came, easily fixed the problem and couldn't have been more professional and helpful. I called yesterday at 830 am, he was there at 1000 and he was done about 1045. You can't ask for better service than that. I highly recommend them to anyone who wants to know.
Luz West
After my ac broke down on a hot day, I called Bates Mechanical for help. They were so understanding about the situation and advised me to do an ac replacement and not just an ac repair. They did the ac installation for my house and I am so thankful that I called them. They are very professional and skilled.
Heather Graham
If you need an HVAC company, then Bates Mechanical Inc. is your go to. They are a family-owned business in my home town and have been around for my entire life. I'm sure they have been working on every house in the neighborhood for as long as I can remember. The customer service is always prompt and very professional, which is so appreciated by someone like me who counts their time in minutes, not hours.
T Elaine Dwigans
This is a three generations family owned business. The employees are extremely kind, professional and intelligent. I have known Bill Bates for two decades, his son Greg Bates for nearly 55 years. They are available, no matter how big or small the job is. I highly recommend Bates Heating and Cooling in Freedom IN.
Alisha Corwin
Clean, professional and friendly! We received a full HVAC replacement and duct installment for a home addition. They arrived on time, protected our floors, were very respectful of our home and showed us how everything worked when they were finished. I would highly recommend Bates Mechanical to anyone looking for HVAC services.
Austin Crouch
My AC went out and I wanted to get it replaced quickly. I called a franchise company and they got out here the next day, tried to sell me outrageously priced units, and guaranteed next day install. I called Bates Mechanical next and they came out that same day and quoted me half the cost of the other guys. Matt even tried to do what he could to get my AC going until they could get back for the install. I couldn’t be happier with the professionalism by all, honesty in all aspects, and making sure I fully understood what had happened with my old unit and how to use of my new one. Bates Mechanical has a customer for life.
Erica McGlone
Had a different company come out in the spring, put too small of compacter in. Called them back today and they said they would make time to come out later today but might not be able to fix it. Called this company and said they would be out within a couple hours, arrived promptly which wasn’t expected on weekend call. Took about 20 minutes for him to fix the problem and charged about half the price as the other company for an off hours call! Would highly recommend this company. 👍🏻
Heidi Lentz
Bates installed a new furnace for us this fall. They went above and beyond to do the job right. Knowing we sometimes have water problems in the basement, they put the unit up on blocks, which is exactly what we wanted. Thanks, Matt for coming out to do the quote and following up on the project, and thanks Tom and Larry for working hard to get the old furnace out and the new one in and running! Great company and people!
- Daniel & Heidi
Wendy Smerk
Bates Mechanical installed a new Bryant HVAC system in our home about 9 years ago. This winter we were having an intermittent noise issue with the inducer motor on our furnace. Because THEY registered our system when they installed it, all parts have a 10 year warranty. They came out quickly, assessed the problem, and replaced the part. Yes, we paid a little for the labor (less than an hour) but it saved us hundreds of dollars.
Through the whole process they were very professional and easy to work with. We definitely would recommend their products & services!!
Tice Estes
You get what you pay for. I paid for good equipment and Bates put it in for me. Absolutely the best, most professional installers and office staff I have ever seen. They ran new ductwork where mine was inadequate or decayed and put in a filter that lasts almost a year between changes. My heating and cooling costs are down almost 50% and seeing as I'm on LP, every penny counts. You want cheap, I know I guy who knows a guy who can slap you in a furnace for a couple six packs and lunch; you want a top of the line heating system, and you want to pay for it, you call Bates and you won't regret it.
Caver42
Just had Bates Mechanical install a new Bryant Evolution heat pump system. Old unit was 15 years old so decided that it was time to replace. Greg the owner came out and gave me a quote on the new system. Three days later Tom, Larry and Kain came out and installed it. Everyone was professional and good at their job. System was installed in around 4 hours and the guys left everything as clean or cleaner than they found it. Would definitely recommend these guys to anyone who is looking for a fair, competent HVAC company.